Our Helpline Survey

What is the survey about? This survey is about your experience of the helpline provided by us. Your views are very important in helping us to find out how well the service is working and how it can be improved.

Q1	Have you called the Helpline?
		Yes
		No

Q1a	Please Comment:

Q1b	If no, please tell us why not:

Q2	Did you have any difficulty getting through to us?
		Yes
		No

Q2a	Please Comment:

Q2b	If Yes, please tell us why:

Q3	Were you well received?
		Yes
		No

Q3a	Please Comment:

Q3b	If no, please tell us why not:

Q4	Did you call on behalf of yourself or in order to help someone else?
		Yes (On behalf of myself)
		No (To help someone else)
		Both reasons

Q4a	Please Comment:

Q5	How did you find out about the Helpline?
		Word of Mouth
		Press
		Internet
		Other

Q5a	Please Comment:

Q6	Would you use the Helpline again if you needed to?
		Yes
		No

Q6a	Please Comment:

Q6b	If no, please tell us why not:

Your Experience of the Helpline

Q7	Was the service helpful to you?
		Yes
		No

Q7a	Please Comment:

Q7b	If no, please tell us why not:

Q8	Did you feel you were given enough time?
		Yes
		No

Q8a	Please Comment:

Q8b	If no, please tell us why not:

Q9	Were you aware that callers can be helped in any language using an interpreting service?
		Yes
		No

Q9a	Please Comment:

Q10	Were you satisfied with the way your call was dealt with?
		Yes
		No

Q10a	Please Comment:

Q10b	If no, please tell us why not:

About You

Q11	Would you please indicate your age?
		Under 16 years of age
		17-25 years of age
		26-40 years of age
		41-65 years of age
		Over 65 years of age

Q12	Are you:
		Male
		Female

Q13	If you have any comments that would help us to improve our service please use the space below:

Thank you for participating in this anonymous survey. If you would like any further information about the Helpline or would like to talk to us personally do call our Freephone number: 0800 282 986. When you are happy with your responses please select the submit button below.